RETURN & REFUND POLICY

Last Updated: May 2026

At KISVA, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Return Eligibility

Returns are only accepted if:

  • The product received is damaged
  • The wrong item was delivered
  • The item has a manufacturing defect

Customers must contact us within 3 days of receiving the order.

Return Conditions

Returned items must:

  • Be unused and unwashed
  • Include original tags and packaging
  • Be in original condition

Non-Returnable Items

We do not offer returns or exchanges for:

  • Change of mind
  • Incorrect size selection by customer
  • Minor color variation due to lighting or screen settings

Refund Policy

Refunds are only issued if:

  • The ordered product is unavailable after payment
  • A valid return request is approved

Approved refunds are processed within 7–10 business days.

Contact Us

Email: kisvateam@gmail.com
Phone: +92 323 3014356